Privacy Policy

1. Introduction

Ocean Software Solutions ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, business address)
• Business information (company name, job title, industry)
• Project requirements and technical specifications
• Communication records and correspondence
• Payment and billing information
• Website usage data and analytics

2.2 How We Collect Information

We collect personal information through:

• Contact forms on our website
• Email communications
• Phone conversations
• Face-to-face meetings and consultations
• Business cards and networking events
• Website cookies and analytics tools
• Third-party referrals and introductions

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing technology consulting and software development services
• Responding to inquiries and providing project quotes
• Managing client relationships and project delivery
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Marketing communications (with your consent)
• Compliance with legal and regulatory requirements
• Protecting our business interests and preventing fraud

4. Disclosure of Information

We may disclose your personal information to:

• Service providers and contractors who assist in our business operations
• Technology partners and subcontractors involved in project delivery
• Payment processors and financial institutions
• Legal and professional advisors
• Government agencies when required by law
• Third parties with your explicit consent

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Misuse, interference, and modification

Our security measures include encrypted data transmission, secure servers, access controls, regular security audits, and staff training on privacy and security practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active client relationships and ongoing projects
• Legal and regulatory compliance requirements
• Business record-keeping obligations
• Dispute resolution and legal proceedings

We will securely dispose of personal information when it is no longer required.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Complaints: Lodge a complaint about our handling of your personal information
• Opt-out: Unsubscribe from marketing communications
• Anonymity: Deal with us anonymously where practicable

To exercise these rights, please contact us using the details provided below.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. Third-Party Services

Our website and services may integrate with third-party platforms including:

• Google Analytics for website analytics
• Google reCAPTCHA for form security
• Formspree for contact form processing
• Cloud hosting and storage providers

These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "last updated" date.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):