Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the Ocean Software Solutions website and services. Ocean Software Solutions ("we", "our", "us", or "Company") is an Australian business operating from Brisbane, QLD.

By accessing our website or engaging our services, you ("you", "your", or "Client") agree to be bound by these Terms and our Privacy Policy.

2. Services Overview

Ocean Software Solutions provides technology consulting and software development services including:

• Custom software development and programming
• Web and mobile application development
• SaaS platform development and deployment
• IoT and smart systems implementation
• Industrial automation solutions
• IT consulting and strategic advisory services
• System integration and digital transformation

3. Website Use and Acceptable Use Policy

3.1 Permitted Use

You may use our website for legitimate business purposes, including:

• Browsing our services and company information
• Contacting us for business inquiries
• Downloading publicly available resources

3.2 Prohibited Use

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, harvest, or collect data without permission
• Interfere with the website's operation or security
• Impersonate our company or employees
• Use our intellectual property without authorization

4. Service Agreements and Project Terms

4.1 Service Proposals

All services are provided under separate written agreements. Initial consultations and proposals do not constitute binding commitments until formal contracts are executed.

4.2 Project Scope and Changes

Project scope, timelines, and costs are defined in individual service agreements. Changes to project scope require written approval and may affect pricing and delivery dates.

4.3 Client Responsibilities

Clients are responsible for:

• Providing accurate project requirements and specifications
• Timely provision of necessary information and resources
• Reasonable availability for consultations and reviews
• Compliance with all applicable laws and regulations
• Payment of fees according to agreed terms

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content on our website, including text, graphics, logos, software, and design elements, is owned by Ocean Software Solutions and protected by Australian and international intellectual property laws.

5.2 Client Intellectual Property

We respect your intellectual property rights. Unless otherwise agreed in writing, you retain ownership of your pre-existing intellectual property and business information.

5.3 Developed Solutions

Ownership of custom-developed solutions is typically transferred to clients upon full payment, unless otherwise specified in the service agreement.

6. Payment Terms and Conditions

6.1 Fees and Payment

Service fees are specified in individual project agreements. Payment terms typically include:

• Initial deposits or milestone payments as agreed
• Net 30-day payment terms unless otherwise specified
• Late payment fees of 1.5% per month on overdue amounts
• All prices are in Australian Dollars (AUD) unless stated otherwise

6.2 GST and Taxes

All fees are exclusive of GST and other applicable taxes, which will be added to invoices where required under Australian tax law.

7. Warranties and Disclaimers

7.1 Service Warranties

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. Specific warranties for software and systems are detailed in individual service agreements.

7.2 Website Disclaimer

Our website and its content are provided "as is" without warranties of any kind. We do not guarantee that the website will be error-free, secure, or continuously available.

7.3 Third-Party Services

We may recommend or integrate third-party services and software. We are not responsible for the performance, availability, or terms of third-party services.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability for any claim is limited to the fees paid for the specific service giving rise to the claim
• We are not liable for indirect, consequential, or special damages
• We are not liable for loss of profits, data, or business opportunities
• These limitations do not apply to liability that cannot be excluded by law

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied by the Australian Consumer Law or any other applicable law that cannot be lawfully excluded.

Where we are permitted to limit our liability, our liability is limited to supplying the services again or paying the cost of having the services supplied again.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

11. Dispute Resolution

11.1 Good Faith Resolution

We are committed to resolving disputes fairly and efficiently. If you have a concern, please contact us first to discuss a resolution.

11.2 Governing Law

These Terms are governed by the laws of Queensland, Australia. Any legal proceedings must be commenced in the courts of Queensland.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be notified through our website or direct communication. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms of Service, please contact us: